Please feel free to contact us 250-592-3479 with any questions and, as always, please use a backup method such as condoms to add pregnancy protection especially when there’s a concern about product effectiveness. Condoms also help to reduce the risk of many STIs.

What you should do

• Follow Health Canada’s guidelines:
  • Check your pills before and after taking them out of the blister package. Do not consume a pink pill if it looks unusual (for example, it is chipped, has jagged edges or is broken). Examine both sides of each pill thoroughly before taking it. It may not be immediately obvious from looking at the blister package that there is a problem with the pills, since the underside of the pill cannot be seen while in the blister pack.
  • If you find a chipped pink pill, take the next unchipped pink pill. Do not miss a dose as this may result in pregnancy. Return any packages with chipped pills to your pharmacy or dispensing organization for a replacement package. Packages with no chipped pills do not need to be returned.
  • If you have no unchipped pink pills left, then return the package to your pharmacy or dispensing organization as soon as possible for a replacement package. Use a non-hormonal method of birth control (such as condoms) until you can obtain a replacement package, and contact your health care provider for medical advice.
  • Talk to a health care professional if you have questions or concerns about your birth control product, including about missed doses and alternatives.
  • Report adverse events to health products to Health Canada by calling toll-free at 1 866 234 2345, or by reporting online, by mail or by fax.
  • Report complaints about health products to Health Canada by calling toll-free at 1 800 267 9675, or complete an online complaint form.

Who is affected

• Users who are currently taking Alysena 21 or 28

Products affected involved packages from the following lots but it is not known whether the issues is isolated to these lots:
ALESSE 21 (DIN 02236974) Lot A2532, exp. Aug 2018
ALESSE 28 (DIN 02236975) Lot A3183, exp. April 2019.

*You’ll find the lot number stamped on the pink foil pill package itself and also on sealing flaps on the end of the outer cardboard pkgs*

Please feel free to contact us 250-592-3479 with any questions and, as always, please use a backup method such as condoms to add pregnancy protection especially when there’s a concern about product effectiveness. Condoms also help to reduce the risk of many STIs.

We are following Health Canada’s guidelines:
They recommend that Alesse users:
-Check your pills before and after taking them out of the blister package. Do not consume a pill if it looks unusual. Examine both sides of each pill thoroughly for anything unusual before taking it (such as, a different (paler) colour, jagged edges, or the pill is broken or smaller than normal). It may not be immediately obvious from looking at the blister package that there is a problem with the pills, as the underside of the pill cannot be seen while in the blister pack.
-If you have a package with an unusual pill, return it to your pharmacy for a replacement package.
-Do not stop taking your birth control pills as this may result in pregnancy. If you have questions or concerns about your birth control product, talk to a health care professional, including about alternatives. Talk to a health care professional if you have any questions or concerns about your birth control product.
-Report adverse events to health products to Health Canada by calling toll-free at 1-866-234-2345, or by reporting online, by mail or by fax.
-Report complaints about health products to Health Canada by calling toll-free at 1-800-267-9675, or complete an online complaint form.