Island Sexual Health Society Be informed, not surprised!

Sexual Health Centre Locations and Hours

***CLINIC SERVICES UPDATE***

 

Please see below for information on appointments and supply/medication pick up.

 

Appointments

 NEW clients can use the new patient online booking portal or call us at 250-592-3479.

RETURNING clients can use the returning patient online booking portal to book an appointment.

 

If we have booked an in-clinic appointment with you; we require you to wear a mask for your protection for your entire visit. If you do not have one; you can find instructions to make a homemade mask here or we will provide one for you to wear during your time in our clinic. Our waiting room is still closed; please follow the instructions posted on the whiteboard outside of our clinic when you arrive to check in. If you have a cell phone, please bring it with you as it will be helpful to your check-in process. If you do not have a cell phone, simply follow the instructions on the whiteboard.

Supply/Medication Pick Up

Please follow the instructions posted on the outside of our clinic when you arrive if you are picking up supplies. If you have a cell phone, please bring it with you as it will be helpful to the pick-up process.

**As of November 2nd, 2020 ISHS will be limiting drop-in birth/bleed control pick up hours to 12 pm-4 pm, Monday through Saturday. If you cannot make it during those hours, please give call us 250-592-3479 to arrange a time to pick up your medication.** Please note that if you drop in to pick up prescription medications outside of our designated hours you may experience an extended wait until a staff member can help you. ISHS clients can continue to pick up testing kits, condoms, lube and other non-prescription sexual health products any time the clinic is open; Monday-Saturday 9:00 am – 4: 00 pm as these do not require a dispensing procedure like prescription medications do.

We are closed Sundays and Statutory Holidays.

Our satellite clinics (Camosun and Tsawout) are currently CLOSED and clients of these locations are asked to call our main clinic location at 250-592-3479 to access supplies/service.

 

If you currently feel unwell; have a cough; fever; difficulty breathing; recent out of country travel; or other risk factors for COVID-19 you are asked NOT to attend our clinic for any reason. Please call us 250-592-3479 to make arrangements for your sexual health care via telemedicine.

Island Sexual Health is an appointment based clinic and is NOT a testing site for Covid-19. If you are concerned about symptoms, or have questions about your risk or how to protect yourself and others, please see the Island Health website

We appreciate your patience and support.

___________

 

Read on to find out what to bring and what to expect. Or contact us.

If there are unexpected changes to our clinic hours, please visit our Facebook page for the latest updates.

Individual clinics

Victoria location (#101-3960 Quadra Street)

Our sexual health centre is located on the left side of the ground floor of the Quadra Centre building.

Our sexual health centre is located on the left side of the ground floor of the building.

  Hours of Operation

**UPDATED due to COVID-19 RESPONSE**

  • Monday:  9 am – 4 pm  (Prescription pick-up 12-4pm beginning Nov 2)
  • Tuesday: 9 am -4 pm (Prescription pick-up 12-4pm beginning Nov 2)
  • Wednesday: 9 am -4 pm (Prescription pick-up 12-4pm beginning Nov 2)
  • Thursday: 9 am – 4 pm (Prescription pick-up 12-4pm beginning Nov 2)
  • Friday: 9 am – 4 pm (Prescription pick-up 12-4pm beginning Nov 2)
  • Saturday: 9 am-4 pm (Please note we’re not currently taking appointments on Saturdays but are open for supply pick up 12-4pm beginning Nov 2)
  • Sunday and Statutory Holidays:  CLOSED

Please note phones are not monitored between 12-1pm Monday-Saturday. Please contact us outside of these hours within our above stated operating hours.

We experience high call volume and appreciate your patience. Please note that if all of our incoming lines are occupied, you will not be connected to the switchboard. Please try again later. Generally speaking, we experience the highest call volume early in the day and early in the week. Saturdays tend to have the lowest call volume.

Online Booking

New and Returning Clients are welcome to use the online booking system linked below. Please note that the next earliest available appointment is accurately reflected in the online booking system. If you are experiencing symptoms or feel you need to be seen before this date. Please call us at 250-592-3479. 

If you are needing to change a previously booked appointment through the online system, we recommend that you secure your next appointment before cancelling your existing appointment time.

We operate as a booked appointment clinic. We do our very best to ensure wait times are minimal but sometimes it is beyond our control.  If you do not have a booked appointment and are trying to access care, please call us 250-592-3479 rather than present at our clinic as our waiting room is currently closed due to COVID-19 response.

Please call us with any questions about booked appointments: 250-592-3479.   Find us.

Camosun College Clinic Hours:

Virtual Appointments available on Thursdays between 9:30 and 2pm – closed December 24th/31st – re-opening January 7th)

*** To access an appointment, please call our main clinic 250-592-3479 and identify yourself as a Camosun College student. Students must be within the province of BC.

 

This is Richmond House where our Camosun clinic is open Thursdays 10-3:30pm on the Top Floor.

This is Richmond House where our Camosun clinic is located..

QOM, QEM SLANI Tsawout First Nations Clinic

***SERVICES REDIRECTED to our Quadra St clinic DURING COVID RESPONSE*** Please call us 250-592-3479 to access services.

QOM,QEM SLANI means Strong Woman in Sencoten. The bear culturally represents strength and facing forward. The logo was created by Kristal Underwood who is a youth artist of the Tsawout First Nation.

QOM,QEM SLANI means Strong Woman in Sencoten. The bear culturally represents strength and facing forward. The logo was created by Kristal Underwood who is a youth artist of the Tsawout First Nation.

 

  • Tsawout Health Department at 7728 Tetayut Road
  • Open to anyone from the 4 Saanich First Nations’ communities

We offer a sexual health clinic at Tsawout the 1st Wednesday of the month between 5-8 pm on a drop-in basis with a nurse providing sexual health care and education. Check out the Tsawout facebook page for any changes to the schedule. All services are confidential and free. This clinic is generously supported through funding from the United Way of Greater Victoria.

How to find our Quadra clinic (Open Year Round)

Our sexual health centre is located on the left side of the ground floor of the building.

Our office is located on the ground floor in The Quadra Centre building across the street from the White Spot near McKenzie.  Our centre is located on the far left side of the building on the ground floor. Free 2 hr client parking is available in front of the building.

There is also a large bike rack available for clients in front of the main entrance to the building.

Suggested buses to take:

View Larger Map

How to find our Camosun clinic (Physical location Closed – please access virtual appt by calling our Quadra St. clinic 250-592-3479)

We are located on the top floor of the Richmond House building. We close for Winter Break and Reading Week and from April-September. Existing clients are welcome to access services at Quadra Street during closures.
Richmond House is set between Richmond Road and the Fisher building (the bookstore and cafeteria building).

Suggested buses to take:


View Larger Map

Lansdowne Campus, Top Floor, Richmond House
(Brown House near Daycare on the corner of Argyle and Richmond Rd)
Contact us

How to find our Tsawout Clinic (closed – please access our Quadra St. clinic)


View Larger Map

Suggested buses to take: